Shipping policy

Shipping Coverage

Dr. Pen Europe ships to the European Union countries we currently serve.

We offer free standard shipping on orders of €139 or more. For orders below €139, a flat shipping fee of €15 applies.

Order Processing

Orders are processed and dispatched within 1 business day, Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email with your DPD tracking information.

Delivery Times

We use DPD for deliveries across the European Union.

Estimated delivery time after dispatch is 3–5 business days, depending on the destination country.

Please note that delivery times are estimates and may occasionally be affected by public holidays, severe weather, carrier delays, an incorrect delivery address, or other circumstances outside our control.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

Please check your spam or junk folder if the confirmation email does not appear in your inbox. If you still cannot find it, please contact our customer service team.

Tracking Your Order

Every order includes DPD tracking.

Once your parcel has been collected by DPD, you will receive an email containing your tracking number and a link allowing you to follow the delivery progress.

Please allow up to 24 hours for the tracking information to become active after receiving the shipping confirmation email.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the parcel has been transferred to DPD.

Additional shipping charges may apply if an order is returned to us because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the parcel.

Delayed or Missing Parcels

If your tracking information has not been updated for several business days or your parcel has not arrived within the expected delivery period, please contact us. Our customer service team will contact DPD and assist you with the shipment.

Please note that we may need to wait for DPD to complete its investigation before offering a replacement or another resolution.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging before opening it. Contact us promptly and include your order number, photographs of the packaging, and photographs of any damaged products.

This information will allow us to investigate the issue with DPD and arrange an appropriate resolution.

Our Shipping Commitment

We aim to dispatch every order quickly, provide clear tracking information, and ensure dependable delivery throughout the European Union. Our customer service team is available to assist you at every stage of the delivery process.

Contact Us

If you have any questions regarding your order, delivery, or this Shipping Policy, please contact us at: info@drpen-europe.com